Thank you for shopping with RIANHandmade! We ship from our warehouse in the United States、Hongkong to ensure fast and reliable delivery.
- Processing Time
- All orders are processed and packed within 1-3 business days after payment confirmation (excluding weekends and U.S. public holidays).
- Pre-order or customized items will have processing times noted separately.
- Shipping Methods
- We partner with trusted U.S. carriers (such as USPS, UPS, FedEx, DHL, etc.), selecting the best option based on your address.
- Domestic U.S. orders prioritize USPS Priority Mail or UPS Ground.
- Free Shipping Threshold
- Free standard shipping on orders over $25 (after discounts, excluding taxes).
- Orders under $25 incur a flat shipping fee (typically $5-8 for U.S. domestic; higher for international).
- Estimated Delivery Time
- U.S. domestic: 3-7 business days.
- Canada/Mexico: 7-14 business days.
- Europe/Asia & other regions: 10-20 business days (subject to customs clearance).
- These are estimates and do not include unforeseen delays (holidays, customs, weather, etc.).
- Order Tracking
- You will receive an email with tracking information once your order ships.
- You can also log into your Shopline account to track your order.
- Important Notes
- Please ensure your shipping address is accurate; changes are not possible after dispatch.
- In case of delays or lost packages, we will assist with inquiries and resolutions.
- International orders may incur import duties/taxes, payable by the recipient.
- U.S. orders may include state sales tax, automatically calculated by Shopline.
If you have any questions, feel free to contact our customer service—we're here to help! Thank you for your support, and we look forward to your package arriving safely!
